The Problem with JRS Express
A friend of mine ordered something online and the seller used JRS to deliver the item. The item should have arrive in at least 2-3 days but there was no update on the item even after 4 days. My friend decided to call the JRS hotline and what was surprising is that she was informed that the messenger is "absent" thus the package cannot be delivered.
"Ma'am we're very sorry po sa delay, as of JRS courier absent daw po yung messenger sa area niyo po kaya hindi po naideliver, wait niyo po today until tomorrow po yung package po. again sorry po. (Ma'am we are very sorry for the delay as one of our Messengers in your area is absent that is why they cannot deliver. Please wait for the package either today or tomorrow. Again, our apologies"
So if a messenger is absent they cannot deliver the package? Well, I think so since who else would deliver it. Maybe the messenger had been sick for quite sometime that is why the packages cannot be delivered. But come on... this is not the yesteryears because customer service is number one priority nowadays.
Update: The wig had been delivered. Thanks to calling them and the magic of persistence otherwise you will wait a longer time.
Other Complaints About JRS Express
This is not the only incident about JRS Express, another reliable fellow blogger informed us that JRS lost their package last year and she was not able to know it until they personally asked. JRS eventually paid for the lost item but the hassle and attempt to conceal it is already there.
Still another blogger went through the same experience where one pakcage was eventually lost and another one was not delivered because it got lost in their stock files.
This was a very disturbing precedent of JRS Express and we are wondering if there are more cases like this. If you have a bad experience with JRS Express then let us know by adding your comment in this article.
Is JRS Express the worst delivery service? What do you think?
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68 Comments
Same goes with me. I keep on asking help on their customer service via facebook and email, but I got no useful reply. They are really the worst delivery service. Thinking that we are also doing our business as an online seller, trusted their as the carrier for the so call "EXPRESS" on their name, but look, it's been a week and I still haven't receive my parcel and no help from their customer support at all.
ReplyDeleteworst ever! i ordered also not under my name.i just asked a friend to be the reciever, to be delivered in dumaguete (visayas) .the tracking site says already pick up at the escolta january 8 2018.... now already january 18 , still nothing!! no updates! seller says delivery takes only 2-3days!!!!
ReplyDeletemay worst cguro LBC...sa buong Mundo...gawa ba to ng taga LBC
ReplyDeleteNope this is a legitimate review.
DeleteI don't know about jrs. But lbc is the worst for me, coz my wife are so vz, she forgot the small package to pick it up from gaisano roxas in 20 days your package will be disposed and they never give it to you. Ang sabi hindi naraw ito makita, so ano ang propose ng tracking # na nakalagay sa reciept? At bakit hindi nila nilagay ang contact # ng receivers? Paano nila ma inform ang receiver na ang package are already arrived kung hindi nila nilalagay ang cp # nito? Samantalang ibinigay ito ng sender sa kanila. Anong batas ang batayan ng lbc na kapag nakalimutan mo ang package na kunin sa loob ng 20 or 30 days ay hindi na nila ibibigay ito?
DeleteWorst ever, they website said out for delivery and it has been two days and still not delivered. The best way to combat them is to ask the seller the name of the shipping company and if they say JRS, take you business elsewhere. That way companies will quit using them.
ReplyDeletePatanggal nalng din nila linya ng telepono.useless din nman di sinasagot kapag tinatawagan.The fourth time tatawagan nka-hang na.And yong "tracking" churva,before pala ako tatawag sa kanila tina-track ko muna.So sa result,nasa gensan na March 23,2018 , 1:50:36 pm.Tumawag ako sa kanila March 24,ang sabi wla pa dw sa gensan,d pa dw napadala nong sender????pano 'ko magkaka tracking/receipt # kung d pa napadala ng sender������last part d pala pinirmahan nong kung sinong nakaassign bago umuwi nong nakaraang araw.Hindi lng yan isang beses ngyari ha.grabeh cla.
ReplyDeleteJust look at some other comments and you will realize that it is a recurring problem.
ReplyDeleteI agreed to this review.. Jusko..2 beses palang ako gumamit nito pero dalawang beses nanila ako pinapahirapan.. Pick up or door to door ..walang mapili.. Nsayang oras at pera q.. Wala lng kasi akong choice kasi ung dalawang taong binilhan ko ng item wala daw na lbc na malapit... Kaya bagsak eh jrs.. Maigi pa ang fasttrack...lbc worked for me kasi medyo may kamahal ang shipping cost nila.. Atleast pag pickup q sa market2x alam ko na nandun item q.. Halata naman sguro ung badtrip q sa comment q.. Ahahahhagag
ReplyDeleteMeron po akong kaibigan na yong kaibigan nya nagpadala ng certificate from province eh, certificate lang ang pinadala at sobrang urgent po daw ang kaso henold daw at meron daw latest issue sila ng JRS so ngaun kailangan na kailangan na talaga sino po pa ang may pag kukulang dito sa mga ganitong issue, bakit d nlang ideliver ang dapat ideliver nag bayad naman ung sender BAKIT ang hirap nyong makarecover sa ganon sitwasyon.
ReplyDeleteNegosyo nyo yan dapat hindi kau nag papadelay ng client nyo. 2-3 days umabot ng 2weeks sana nalang ng LBC nlang sila para madali at 1 day lang.
In my case, my item should be pickup only but they delivered it and worst to my neighborhood whom I dont know who among them... bopols talaga sana if walang nagreceive iniwan sa branch and should text na for pickup na lang
ReplyDeleteIn my case, my item should be pickup only but they delivered it and worst to my neighborhood whom I dont know who among them... bopols talaga sana if walang nagreceive iniwan sa branch and should text na for pickup na lang
ReplyDeleteIn my case, Monday pinadala thru JRS then arrived in our province next day. So i expect na marereceive ko ng Wednesday. But Saturday na today, wala pang update. Everyday ko chinecheck online. Same with lbc na din, nagtext pa sila at nag-update online na mag expect ako ng delivery pero 2mins pa lang may "We tried to deliver your shipment but house was closed and no one was there..." agad na post. Kalokohan. E inabangan ko pa nga. Hindi rin naman tumawag/text yung messenger kung hindi nya mahanap ang house#.
ReplyDeleteJRS sucks! Also, very unprofessional. Their hotline doesn't even work!!!!
ReplyDeleteMy order was supposed to arrive within 2-3 days as per everyone else here. It did arrive, just really far away from my location (Laguna), for the love of me, some God forsaken reason, it ended up in Calaoocan. They contacted me to confirm my address, that's when I found out it traveled further than me. If I knew they were this bad, I would've just picked the package up myself and avoid using a courier. Calaoocan branch informed me that they'll return it and have it prioritized when it reaches the Laguna branch, they also gave me the branch's contact number, I tried talking to their customer service, and I felt like I'd have a better conversation with a goldfish. All they kept insisting was the delivery was to be expected today, which I doubt cuz I've asked numerous times on where did my package is at the moment, the entire duration of the call, I never got an answer for that. I think I can assume the package is traveling the country or it's lost already. Just getting a package from point A to point B.... JRS if you're reading this, double check your addresses..... I'm amazed they're still standing as a business, especially with so many screw ups. This is utterly unacceptable!
ReplyDeleteI agree! Worst delivery service. In my case I ordered from an online shop and the seller immediately shipped the item. Ive waited for 3 days already and up until now my package hasnt arrived yet. The tracker wasnt even helpful at all. Bulok na serbisyo! False advertisement.
ReplyDeletesame here, friday or saturday dpat idedeliver. the messenger of jrs just called and told me that he will deliver my parcel that time but he didn't come and he didn't even inform me. yes it's raining, i understand why he didn't deliver my parcel, but to think that monday passed by and somehow my time is wasted. what they were gonna say? is it the same that because of the absence of the messenger, my parcel wouldn't be in my hands on time? dapat may alternative messenger sila, na kung wala man yung isa may kapalit. maraming nagsasuffer lalo na yung mga nagrereseller. sana maayos po. huhuhuhu
ReplyDeleteHi guys! what is the best courier in the philippines because I have been searching on different couriers already but most of them like xend, jrs express, lbc, abest, and fast track has terrible reviews on their facebook page?
ReplyDeleteI have tried XPost. Though I didnt bother reading reviews about them so I have untainted views on said courier. They ship quickly and are easy to contact.
DeleteWorst talaga JRS it happened to me twice na and as in super delay. Pinadala ng friend ko ang package last June 26 which I expect 3-4 days sabi ng Customer Service nila. Up until now wala parin, ni wala maka pag sabi nasaan ang package at tagal mag reply. No sense or urgency. Ang hassle. Nag brobrowse lang ako online nag hahanap ng pweding e kaso sa kanila or like pwd mag complain. Tulad sa America may BBB at FCC websites. Pero wala ata sa Pinas.
ReplyDeleteJRS has the worst service ever. If you're doing business using this courier masisira lang kayo sa customers nyo. Walang sumasagot sa hotlines, bulok ang tracking sa website. Lalo na pag nasa Marilao branch jrs na wala talaga sumasagot. busy or naka off ang line. Gusto ko itrack ung item ko for 2 days na nakafor delivery sa website pero wala pa rin sa receiver. Ang saya. :-)
ReplyDeleteturning 5 days na bukas! happy 5th daysarie ng item ko sa jrs! :-)
ReplyDeleteFor your attention please ngpadala po ako nng parcel last monday july 16,2018, to Robelyn Flores Iloilo Branch with tracking #219001 BC 471 na disappointed LNG po ako sa service as of July 24 2018 di pa din daw nkuha nng receiver ko. tumawag po xa jm basa branch iloilo city sabi nng personnel send back na daw yun status nng pinadala ko. Send back agad agad 7days pa lng nkalipas.
ReplyDeletei should have read this before agreeing my online deal its been a week and im still waiting for my package. their hotline is useless its always busy
ReplyDeletegrabe kau jrs.... july 21 pinadala hangang ngayon wala pa rin binan branch ko pinadala papuntang rodriguez rizal grabe ginagawa nyo ah... ano ilang weeks ba dadating eh luzon area lang grabe
ReplyDeletewe should not use JRS anymore.. 😒
ReplyDeleteJRS sucks. They advised me that a messenger went to my home and said that our house is closed and no one is there. This joke of a company trying to lie. To verify I had checked with our subdivision guard house and there was no log of JRS coming in to our subdivision. PS since I have a baby girl at home her grandma and my brother in law are staying at home so it is quite impossible that our house is closed. When I called them they say that their messenger does not have a phone and they cannot contact me. I never had this experience with LBC. So let me say JRS sucks Joke Retarded Service they should change their name to that.
ReplyDeleteAhm may tanong sana ako guys. Kung may nagpapadala ba sayo at pag napadala n niya yung item sa jrs may matatanggap kaba na message mula sa jrs?
ReplyDeleteAsk q lng pnoh kng ang nkalagay ay not encoded
ReplyDeleteI tried tracking my parcel on their website, but I think it's not working. ðŸ˜
ReplyDeletestill waiting for you to come home ���� north luzon to north luzon lang yan hanggang ngayon wala p din, kahit icheck pa sa tracking blahbblah nila, wala. din update. 5days na ngayon, ung sender kala receive ko na. kaya pupuntahan nya office para magtanong . WALANG EXPRESS SA JRS.
ReplyDeleteThe sender send the receipt pero nun itratract ko na un parcel bakit delivery not encoded???paano nangyari yun 3days na wala parin ang parcel?😥
ReplyDeleteBawal po ba magpadeliver sa kanila ng camera? tinanggihan kasi nla ung ipapadala kong camera, rechargable cam ito hindi built in batt. bawal ba sknla un? d ko alam kung bawal or tinatamad na cla mag transact kc 5pm na kme nakarating sknla then nagsasara na sila at nagliligpit e. kainis.
ReplyDeleteSo true. They call you today to confirm na nasa bahay kaba. Tapos mageexpect ka na darating sila dahil tumawag na. Wala pala. Pumunta ka sa office nila. Walang papansin sayo pag di ka kilala nila o suki. Bwesit!
ReplyDeleteJRS called me January 2 2019 asking for airbill number before nila i-deliver otherwise returned to sender. WHAT! Di ba airbill number is supposed to be for tracking purposes (by the sender) and not to establish identity of the receiver? Hassle talaga. I told the seller to use LBC but insisted on the JRS.
ReplyDelete
ReplyDeleteIn my case, Monday pinadala thru JRS then arrived in our province next day. So i expect na marereceive ko ng Wednesday. But Saturday na today, wala pang update. Jrs namn ayusinnyo serbisyo nyo..tanggap kayo ng tanggap hindi pala kaya e process..
I try to track my parcel , pero not included lang ang sagot. Pano nangyari yun?
ReplyDeleteI try to track my parcel , pero not included lang ang sagot. Pano nangyari yun?
ReplyDeleteKung di ako tumawag nung saturday, di ko mlalaman na dumating na pala parcel ko sa jrs tacurong branch. Ang sabi idedeliver daw. Nag antay ako pero wala. Tinawagan ko ulit ang sabi nagkasakit naman daw yung delivery boy. Ok tumawag ulit ako by monday kahapon yun at sabi na naman ipapadala daw tanghali. Jussskoooo ano ng araw ngayun wala nang update. Jrs tacurong branch umayos po kayo. Nakakasira ng negosyo. Wag kayong paasa😡 nagbabayad namn ako ng sf ah. Di nmn yun inutang!😡ðŸ˜
ReplyDeleteHinding hindi na tlga ako papadeliver sa jrs na yan, first and last na yan, nakakadisappoint sobra, pag jrs NO agad ako, walang kwenta, nakakabadtrip,...
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ReplyDeleteOMG!!
ReplyDeleteNakakadisappoint talaga ang delivery service ng JRS. I ordered online and the seller shipped last 06 Mar 2019 (Origin is from Mandaluyong Metro Manila to Indang, Cavite). It's already 10 Mar 2019 wala pa rin. I keep bragging the seller to follow-up and i myself keep tracking but still intransit. Hindi pa malinaw kung nasaan na banda ang parcel among the branches here in Cavite. Dapat mas malinaw ang report pag nag tracked. Grabeh...first time kong maka experience ng ganito katagal na delivery. Take note! Galing lang sa Manila at ang lapit lang ng Cavite. Hayyy nakakawalang gana magpaship sa JRS.Poor service������������
So far lahat ng transaction ko from jrs ok naman papaship aq weekly papnta ng la union the other day nandun na agad sa la union branch for pick up even ung sa mga malalayong lugar nkukuha dn nila cebu batangas tacloban ok nman.
ReplyDeleteI guess it depends on the branch of JRS and we hope that these issues will really be resolved. This is a brand that was trusted even before there is LBC and other Padala Services.
ReplyDeletehaayy same here, hindi daw mahanap ng bullshit na delivery man house# ko samantalang pag sa iba ako nag papa ship ng parcel nahahanap naman pero sila hindi na. lalo na kapag cargo parcel mo dina sila pumapasok sa mga st. dun lang sila sa highway ngayon kelangan mopa sila puntahan sa kanto ng st. nyo para ma kuha mo parcel mo naging door to door service ka kung papapuntahin kadin naman sa kanto dba? hayss not once but twice pa nangyari so kelangan kupa mag tawag ng magbubuhat para lang mauwi ko yun ang sabi lang sakin " ma'am pwede pabangan nalang kami sa kanto kase where in a hurry dinaanan lang namin area mo " WTF??! para saan pa at nag bayad ako ng shipment para hindi ipriority na mahatid sakin parang lumalabas na pahabol lang sakin o kung ano man tawag haysss no to JRS EXPRESS currier talaga the costumer service is also suck! walang matinong sagot sayo.
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ReplyDeleteYep, 2019 and still the worst. It has been five days since my parcel was, as stated on their tracking page, "Accepted at Origin Branch," and "Departed from Originating Branch." No status update as of now. Cavite to Laguna lang 'yan ha. Excellent service.
ReplyDeleteTry nyo iemail si JRS, ang sagot nila parang mag txtmate lang kayo. lols
ReplyDeleteBakit naman ganon I tried tracking my parcel sa online nila pero bat not Encoded lumalabas? e nung monday pa un naship meron namang receipt correct naman un OR atska BC pero bat not encoded And I tried to message jrs thru facebook to ask why not encoded nakalagay e sineen lang ako. Grabe naman po nung una maling address pinagdalhan nio sa parcel ko imbes cagayan valley sa cagayan de oro nio dinala ngayon naman Diko ma track almost 2weeks nakong nag aantay.Then lastly nagbayad yung nagpadala samin for door to door tapos malalaman nalang namin na ipapapick up nyo kase out of scope daw sabe nyo e bat di nyo sinabe kaagad na ganon pala grabehan naman. Sana naman po ayusin nyo service nyo, nagbabayad naman po kami e
ReplyDeleteI don't know about you guys, pero my past experiences with jrs were fine. In fact, I just got my parcel today. My parcel was shipped on Tuesday and I got it today (Thursday). In fact, I was expecting for it to arrive tomorrow since sabi eh 3-5 business days sa mga provincial orders.
ReplyDeletep.s. mas nauna pang dumating yung parcel ko kaysa sa magpost ng TNs yung seller ko hahahaha (but she's busy naman so I understand)
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ReplyDeletehay nako same with you guys. put@ September 3 pa. pinadala ngayun ano na sept 6 wala pa. walang movement pag tingin ko sa tracking this is so sick men .
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ReplyDeleteMay 17, 2020 na ipadala sa Cainta branch
June 13, 2020 d pa rin dumadating sa Samar
Very urgent ang laman nung parcel
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January 16, 2021 out for delivery na raw but until now, January 19,2021 wala pa rin. Disappointed as this is my first time using the courier.
ReplyDeleteFake News.... Mabilis at mura ang Delivery sa JRS express... ayusin nyo paninira nyo
ReplyDeleteThis is not a fake news since nangyari talaga ang nasa post na ito at hindi rin ito paninira kaya nga question eh kasi baka hindi naman sa lahat ng branch at nagkataon lang. This article was posted in 2017 and is based on a personal experience.
Deletejust had a parcel marked undelivered addressee unknown without being contacted via call or text ....ano na kailangan ko apparently ipa kilala yung full name ko sa lahat nang kabarangay bago ma deliver ng jrs yung package emergency pa naman napapeles yun
Delete