“Thanks to the emergence of new technologies and the continued evolution of established ones, the way people work will change in 2020,” said Rajesh Ganesan, vice president at ManageEngine. "IT departments will see privacy, security and cost management strategies, along with artificial intelligence (AI) and machine learning (ML), play pivotal roles."
1. Enterprises will realize the importance of securing their AI systems
As more organizations implement AI in their business functions, the need to secure the AI systems will be recognized.- Enterprises will see value in investing in explainable AI technologies, which involve the AI system giving the reasons for its actions and decisions so IT teams can review and correct the AI system in real-time.
- AI training data and ML models will need to be protected by techniques like homomorphic encryption, which performs complex mathematical operations on encrypted information without decrypting it first.
- Organizations will need to protect their AI models against concept drift, as it can make an AI model irrelevant and cause the system to lose control.
2. 2020 will witness the rise of hyper-automation
Hyper automation will take tech growth in India a notch higher in 2020, as companies begin investing in intelligence-driven by AI and ML, along with autonomous engineering powered by robotic and cognitive process automation. Hyper automation will primarily be utilized to make dynamic, complex business processes, such as insurance claims, loan processing, and warehouse dispatch, faster and more precise without driving up costs.3. Employees to shoulder responsibility for adherence to privacy laws
As vital stakeholders in business operations, employees will have to bear some of the responsibility of complying with the law. Organizations are likely to take concrete steps to educate and train their employees on new privacy concerns.4. Businesses will turn to personalization to deliver tailored customer experiences
Organizations will use their vast data sets to create clear, complete pictures of their customers and thereby deliver tailored customer experiences. Personalization will help companies respond to each customer’s unique needs so that for each interaction the right product, service or support is offered, and the right people in the company are involved.5. Endpoint protection will be a top priority
With the number and type of endpoint devices, ever-increasing and devices becoming 'smarter' endpoints have become critical targets and even more vulnerable to external attacks. Mobile applications may well be the source of the next large-scale enterprise security breach, especially as the influx of non-traditional workers and their remote devices continues. Considering the security threats hovering around endpoints, organizations will have to better manage them and pay closer attention to protection techniques such as data loss prevention (DLP) and endpoint detection and response (EDR).6. Companies rein in cloud spending
This year, companies will work to optimize their costs. While the cloud, especially SaaS, has enabled the democratization of technology across all business functions, it has also resulted in organizations spending more than needed. However, solutions to give business leaders better control and visibility are emerging.About ManageEngine
ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on our real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, desktops and more. We have offices worldwide, including the United States, the Netherlands, India, Singapore, Japan, China, and Australia as well as a network of 200+ global partners to help organizations tightly align their businesses and IT.
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